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360 CTI Dialer, Telephony for Salesforce | Phone, Call Center & AI Voice Calling

Cloud Telephony, AI Calling Agent & AI Voice Agents - auto-log every call

Overview

AI Telephony for Salesforce: Native CTI, Open CTI, Power Dialer & Agentforce. Make calls, send SMS & WhatsApp, record & transcribe conversations, route Call Center & Call Recording. AI Voice Agents stop switching — every call logs itself. No setup cost.

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See How 360 CTI Dialer, Telephony for Salesforce | Phone, Call Center & AI Voice Calling Works

  • Open CTI, Voice, Telephony & Cloud Telephony in Salesforce Bring every Voice call into Salesforce with 360 CTI. Built on Open CTI, this CTI Connector powers Telephony, Cloud Telephony & Softphone, teams manage Voice, calling & CTI workflows in one place.

  • AI Calling Agent, AI Voice Agents & Conversational AI Conversational AI manages routine Voice calls. Its AI Calling Agent, AI Voice Agents and AI chatbot use speech-to-text, while autonomous AI Agents handle dialer routing, lead generation, follow-up.

  • Voice Calling with Power Dialer, Auto Dialer & Click to Dial The 360 CTI Power Dialer and Telephony drive high-speed, high-volume outbound lead outreach, combining Power Dialer, Auto Dialer, Predictive Dialer & Click-to-Dial with phone call logging.

  • Route Callers to the Right AI Contact Center Cut missed inbound phone calls via Call Routing. 360 CTI gives Call Center & CCaaS-ready Contact Center teams an AI-powered contact center routing every Voice call & WhatsApp conversation to the right agent.

  • Call Recording, AI Call Transcription & Sentiment Analysis Record, transcribe & log every Voice call automatically. 360 CTI syncs real-time Call Recording & Call Transcription to CRM objects, with AI meeting notes, Zoom and Teams sync, and AI Automation.

  • Softphone, Cloud Phone System & Phone Calling from Any Device Give teams a Softphone for reliable Voice & Phone Calling. With 360 CTI, every Voice call & phone conversation stays in Salesforce, reps manage calling with clear Voice quality, no switching.

  • Call, Text, SMS & WhatsApp in One Place Reach customers on WhatsApp, WhatsApp Business, SMS, two-way SMS & Messaging for outbound Voice Calling. 360 CTI connects every WhatsApp, Voice call & text to Salesforce, automating SMS text messaging via Flow.

  • Proven Voice, Phone & Telephony Results with 360 CTI Rated 4.88/5 on AppExchange, 360 CTI is a top rated CTI app trusted by Salesforce teams to connect Voice calling with CRM workflows, speed follow-up, sales coaching and call logging via CTI automation.

  • Voice & Phone Calling, Click to Dial for Sales & Service Cloud Give Sales & Service teams a platform for outbound Voice outreach and inbound support. 360 CTI helps SDRs, RevOps, agents, Call Center & Contact Center teams log every call and conversation.

Sales and support teams waste hours every day jumping between Salesforce and their phone system. Calls go unlogged, follow-ups get missed, and dial rates stay low. 360 CTI is a 100% Salesforce-native telephony and AI calling solution that brings Power Dialer, Open CTI, call recording, AI transcription, intelligent routing, SMS, and WhatsApp messaging directly inside Salesforce. Agents never leave the CRM. Every call is automatically logged. Every conversation becomes searchable. Every lead gets faster follow-up. Key capabilities: Native CTI & Open CTI connector Power Dialer, Auto Dialer, Predictive Dialer & Click-to-Dial AI Call Transcription + Sentiment Analysis Intelligent Call Routing, IVR & Contact Center SMS, WhatsApp & Voice Messaging Automatic call logging, notes & activity tracking Crystal-clear voice quality with call recording Works on desktop & mobile — no hardware needed Perfect for: Sales teams doing high-volume outbound Support & customer service teams Contact centers & BPO operations Recruiting & financial services teams 100% Salesforce native. Secure. Scalable. Compliant (GDPR, SOC 2, HIPAA, ISO). Starting at just $15/user/month with no setup cost.

Categories

Business Needs
Customer Service
Sales Productivity
Telephony
Industries
Financial Services
Healthcare & Life Sciences
Professional Services
Personas
Administrator
Marketer
Sales Representative / Manager
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Agentforce
Multiple Currencies
Person Accounts
Salesforce Shield
Community Builder
Managed Package
Salesforce Mobile

Compatibility

Required Salesforce Products
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Compatible Salesforce Products
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Experience Cloud
Salesforce Editions
Enterprise
Unlimited
Developer
Supported Languages
Dutch
English
Finnish
French
German
Danish
Italian
Japanese
Korean
Portuguese
Russian
Simplified Chinese
Spanish
Swedish
Thai
Traditional Chinese

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