360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice

Our reps doubled their call volume without leaving Salesforce

The 360 CTI power dialer paired with cloud telephony was the difference. Reps used to bounce between a softphone and the CRM; now every voice call, phone call and call recording sits on the record, and the contact center routes inbound telephony to the right person.

Great CTI and power dialer inside Salesforce

360 CTI gave us click-to-dial, a power dialer for outbound calling, and automatic call recording and logging without leaving Salesforce. Built on Open CTI, so it fit fast. Voice quality is clear and call transcription saves us time on notes.

Reliable Voice for our sales team

360 CTI handles our Voice calls and logging seamlessly. Click-to-dial plus clear Voice quality has helped the team move through more calls each day.

Good Voice quality, handy WhatsApp option

Been using this for outbound calling and the Voice quality has been solid. Being able to follow up over WhatsApp without leaving Salesforce is a nice bonus — reps don't switch between apps anymore. Calls log automatically so nothing gets missed. Does what it says.

Streamlined Phone Calls in Salesforce

Our organization has been using both 360 SMS and CTI for a little over a year. For the first time in our organization's history, we are able to text and call students from the same phone number, which is a gamechanger for student engagement. Our advisors easily make calls with the point and click software. We are also able to provide feedback to our advisors based upon the call recordings. The support team is also very responsive to our needs.

A reliable team for communication success

Having partnered with 360 Degree Cloud on multiple client projects, I can confidently say they are experts in their field. My customers who use their CTI and WhatsApp apps are completely satisfied with the features and ease of use. It’s rare to find a company where the technology is as strong as the people behind it—their support team is truly exceptional and always provides quick resolutions. If you need to streamline your customer outreach within Salesforce, these are the people to talk to!

Robust Salesforce Native Solutions with Top-Tier Support

I have worked closely with 360 Degree Cloud for a long time, and they consistently deliver high-quality results. Most of my customers rely heavily on their CTI and WhatsApp functionality, and the feedback has been overwhelmingly positive. The applications seamlessly works into the Salesforce ecosystem, significantly improving communication workflows. What truly sets them apart, however, is their exceptional support team. They are responsive, knowledgeable, and always go the extra mile to ensure client satisfaction. Highly recommended for any business looking to scale their digital communication.

One of the best CTI App

We have been using the 360 CTI App for almost a year now, and overall, our experience has been very positive. The application has been stable and reliable for our daily operations. On a few occasions, we encountered minor performance issues, but the support team addressed them promptly and efficiently. One of the key advantages of the app is the comprehensive reporting it provides for our BDR team. We can easily track important metrics such as the number of calls made, average call duration, conversions, and pending follow-ups — all directly within Salesforce. This eliminates the need to log in to multiple applications and significantly improves productivity and operational efficiency.

Dynamic and Easy to Use

Great software. Nikhil is great at assistance when needed as well.

Most dissapointing experience

We had SMS360 and decided to switch from Vonage for calling to 360CTI. The porting took months, ( maybe that was vonages fault) but i kept on getting different stories every week as to what was going on. . The app itself is extremely cumbersome to use, you can't easily delete call logs, to listen to delete voicemail you have to go through multiple screens. I'm giving it a 2 start since their customer service though responds back quickly and tries to do their best. But the produce itself is glitchy and not very good Its an ordeal to block a ph# too. Every time, I've asked for changes to be made to the app, to give it a user experience that is not so tortoirs, I've been told I'll need to pay for the development.