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Salesforce GOV.UK Service Builder

Simplify Citizen Services

Free  

Never requires payment

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Industries
Government
Public Sector
Business Need
Customer Service
Websites
Admin & Developer Tools
Requires
Experience Cloud

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Experience Cloud
Salesforce Editions
Enterprise
Unlimited
Force.com
Developer
Additional Requirements
It is critical that you 1. follow the steps in the Salesforce GOV.UK Frontend Setup Guide for both new installations and upgrades; 2. familiarise yourself with all the components described in the Online User Guide before starting your build.

App Details

Version
Salesforce GOV.UK Service Builder/Apr-13-2026a 5.4.0
Listed On
11/25/2021
Latest Release
04/13/2026
Supported Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Native App
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 36
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.6.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
11/24/2021

Additional Details

Serving citizens with clicks not code. Use Salesforce drag and drop tools to generate web pages, forms and guided processes for your citizens quickly and easily without code. UK government organisations often struggle with the cost and complexity of developing the front end needed for public facing services to meet legal accessibility requirements and Government Digital Service overview. This framework of parameter driven Web Components for use with Salesforce visual tools - Experience Builder and Flow Builder - was created for our government customers looking to build public facing services to assist you with meeting your accessibility obligations and help pass GDS scrutiny using simple declarative configuration. The components utilise the HTML and CSS provided by GDS as GOV.UK Frontend, which helps your services align with GDS best practices, so you can publish standards compliant services faster and easier than ever before. IMPORTANT: You (and not Salesforce) are responsible for meeting the Service Standard, if it is applicable to your Service; this solution assists with compliance with best design practices but does not commit or guarantee to meet any regulatory standard.

Need help?

Salesforce Labs

San Francisco, CA, USA