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Live Presence - Proven intelligent automated chat for SF Live chat & Serviceloud
Real Intelligence automated chat with 20 years of proven track record
- Industries
- Consumer GoodsMedia & EntertainmentRetail
- Business Need
- Customer ServiceChat & Web Conferencing
- Requires
- Service Cloud
- Compatible With
- Sales CloudMarketing Cloud Engagement
Premium automated chat (a chatbot, but much more advanced) that feels like human interaction. Helpful, sympathetic and empathic. Unique LLM technology combined with intelligent conversation design. Seamless integration with ServiceCloud (CRM & live chat)
Highlights
Founders of Intelligent Automated Chat. A premium customer-friendly automated chat solution. Over 20 years of experience with organizations in the field of retail, marketplaces, telecom, media, insurance and governments
We design human conversations. Authentic dialogue makes the difference. We offer automated chat that feels like real, human interaction. Helpful, sympathetic and empathic. We are therefore a very efficient alternative for the traditional contact center.
Unparalleled Technology. Remains incredibly cool during peak moments. From customer services, to streamlining workflow processes, or conducting sales. So powerful and fast that we can effortlessly handle thousands of conversations at once.
Short time to market. The implementation will usually take around 12 weeks (until ‘live’). Our intent recognition is based on over 100 million conversations and is standard included. Specific company-related content will be swiftly added and updated.
Real Intelligence (RI) as opposed to AI generated content. We use human intelligence. The client keeps total control over the automated conversations, and answers are checked by human eyes/brains before publishing; compliant with rules and regulations.
Plug-in architecture. Combining and using different information systems, live chat systems or CRM systems is no problem at all thanks to the flexible use of standard and custom plugins. We have extensive experience with open standards (SOAP, JSON, WDDX).
Minimal IT-footprint. Our technology operates completely stand-alone. A chat solution runs directly on the operating system and does not rely on third-party software such as middleware, .NET or Java. This guarantees maximum compatibility and performance.
Enabling ad hoc content. We facilitate you to swiftly adjust the conversations in the event of an external malfunction or other ad hoc situation. Without loss of time and immediately relieving pressure on the other communication channels.
Contact us! Be aware that the 'Get it now' button doesn't work for contacting us. If you're interested, please contact us via fabian.degraaf@livepresence.net
Provider Details
Live Presence offers a complete solution for automated chat and (SF) live chat. Automated chat is a unique and valuable innovation that provides customers with a great experience: a very fast, very precise and very friendly contact with your company. The solution includes a powerful management dashboard, disclosing a rich amount of performance metrics and customer insights. Besides the software technology, Live Presence offers a full range of services to design, manage and improve the chat conversations and the total customer experience. Live Presence does not just sell software, we deliver a successful solution for the long term. Some of our customers are bol.com (Retail), Adevinta (Marketplace), Belastingdienst (Taxes) and Mediahuis (Publishing). Interested in our application? Contact us via marco.veldman@livepresence.net. Don't use the 'Get it now'-button (it doesn't work)
Pricing Details
We develop, build and maintain the (client specific & compliant) chat conversations. Our conversation designers fine-tune the specific knowledge and information of your organization. This requires periodical conversation-updates against additional fees.
License
€6,000 EUR/solution/month