Live Presence - Proven intelligent automated chat for SF Live chat & Serviceloud

Additional Details

Live Presence Suite is a standard automated chat solution that serves large scale customer service departments, while meeting all IT-architecture and business requirements. Behind a simple chat window hides an sophisticated, intelligent brain. This large language model is fed with more than 100 million conversations since 2008. Think of a chatbot, but far more advanced and intelligent. All automated chat-content is verified/compliant. Our chat can effortlessly handle thousands of conversations at once during peak loads and in several languages. We help our customers end-users personally and specifically in their client-situation in an automated way. The conversation uses the CRM-data of ServiceCloud or SalesCloud, for tailormade reasoning and answering the customer, and has a seamless integration with SF Live Chat. This contributes to a result-oriented solution that saves money and satisfies customers. Our solution has proven to be able to do the work of 1.000 FTE with a single automated chat solution, while it resolves over 89% of customer related questions automatically (C-SAT: 8,2/10). In such cases every invested euro in our solution has lead to a saving of 175 euros.