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DRUID

Enhance user experience with DRUID conversational AI

Overview

DRUID is your employees’ best friend and your customers’ chat buddy. By adding a conversational layer to existing business applications, DRUID will act on any data or document request within your company’s technology ecosystem to enhance the interaction.

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  • DRUID adds a CONVERSATIONAL LAYER to ANY EXISTING ENTERPRISE SYSTEM, triggering back-end process automation to increase operational efficiency. It helps you: • Enhance user experience • Nurture employees' satisfaction • Reduce churn • Boost revenue

  • UNIFIED CONVERSATION DESIGN, EVALUATION and ANALYTICS: • +500 preconfigured virtual assistants to easily deploy conversational flows • Advanced evaluation tool to enhance the NLP/NLU model • Confusion Matrix and Clarity Chart built in the platform

  • DRUID is used for MULTIPLE USE-CASES: • Employee-facing: IT helpdesk, HR, Accounts Payable, FAQs, sales & back-office assistant, etc. • Customer-facing: customer onboarding, contact center, lead capturing, patient support applications, etc.

DRUID AI is an industry- and technology-agnostic conversational business applications platform. It helps you build and deploy connected virtual assistants that improve productivity through multi-channel conversational AI automation, allowing your customers and employees to interact with the existing applications and data seamlessly. What makes us different? • DRUID provides a unified conversational experience incorporating multiple AI and digital technologies under the same umbrella (i.e., advanced conversation design tools, evaluation and validation capabilities and analytics dashboard with ROI calculator, etc.). • DRUID facilitates a low-code/no-code integration between multiple external and internal channels (Facebook, Slack, Microsoft Teams, WhatsApp, WeChat) and a company's internal back-end systems performing either API-based automation (API integrations, SQL databases, ERPs, CRMs etc.) or UI based automation by integrating with RPA technologies. • DRUID’s proprietary NLP technology offers 98% accuracy and native support for + 50 languages providing an unparalleled human-like conversational experience.

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Features
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Lightning Ready