21b | Slack Experts

The overall experience was great we were able to get our migration done on time and with minimal user disruption.

21b was great all around. They were able to show me a demo, set expectations and actually exceeded the expectations/timing of the project. I can't recommend them highly enough! If you are looking for anything slack related, please make sure to give them a chance!

Our Enterprise migration with Slack was hands down one of the most flawless migrations I have been a part of. Unfortunately, I have been around long enough to have been exposed to a few. 21b was without a doubt the SME we were looking for.

21b exceeded our expectations and are great to work with!

Daniel and Ricardo from the 21B team were very helpful in our slack project to migrate over to the enterprise grid model. They were responsive in answering my questions and communicating with the slack team on our behalf. Only reason for not full 5 star rating is I felt as if all of the services provided could have been executed by me or someone on my team fairly easily but given busy schedules it was nice to have outside help.

Our company faced significant challenges in streamlining our internal team communication processes, which led us to seek assistance from 21b, a Salesforce partner. The primary business challenge was the integration of Salesforce Lightning with Centro and Slack along with our phone system Dialpad to enhance our communications on a hybrid team aiming to improve our customer service operations. What set 21b apart was their unique approach to problem-solving and their deep expertise in Salesforce and Slack products. They demonstrated exceptional skill in customizing Salesforce and Slack to fit our specific needs, which was instrumental in addressing our challenges. The value 21b brought to our projects was not just in their technical expertise but also in their strategic insights that helped optimize our processes. They went above and beyond to ensure that the Salesforce and Slack solutions were aligned with our business goals, leading to improved efficiency and customer satisfaction. A helpful tip for those considering 21b as a consulting partner is to clearly communicate your business objectives and challenges from the outset. This will enable 21b to tailor their approach more effectively to your needs. In summary, our engagement with 21b was highly productive and transformative. Their expertise in Salesforce products, coupled with a deep understanding of our business challenges, made them an invaluable partner in our Salesforce and Slack journey. I would recommend 21b to any organization looking to leverage Salesforce and Slack solutions to enhance their business processes.

21B's customer service has been great to work with. We had a clear understanding of our project goals and to over communication to the staff. Their engagement with internal stakeholders was well received. They were able to answer many of our questions and if they did not have an answer, they would investigate and provide an update.

We enjoyed working with Matt and Daniel from 21b. They were very knowledgeable and took the time to train us on our new Slack tool. They made sure we had the tools we needed during and post implementation to succeed. They made the entire process smooth and they were a valuable part of our team!

The 21b Team demonstrated exceptional understanding of our Slack journey, identified our strengths and weaknesses, and provided us with the necessary guidance to overcome the challenges we faced while accomplishing our Enterprise Grid deployment and workspace consolidations. Their availability, communication, and flexibility were commendable. We look forward to working with them again on our next engagement as we plan out our advanced Slack configuration requirements.

21b did a great job for us. I believe that we will now be able to effectively use slack as the primary means of communication within our business.