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Konnect Insights

Bring the power of Social Listening to Salesforce Service Cloud

Overview

Get the power of Social Listening, Social CRM with Konnect Insights. Listen to the customers from all social channels, reply to them from the comfort of Salesforce and offer unified customer experience.

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  • Automatically push social tickets and contacts from Konnect Insights to Salesforce in real-time

  • Assign cases to agents / queues in Salesforce

  • Set workflow automations based on classification, sentiment, keywords, followers and many more

  • Reply to social media tickets from Salesforce

  • Seamlessly sync case status in Salesforce and Konnect Insights

  • Achieve field and object level mapping on cases and contacts

  • Handle crisis situations with smart alert management, allowing for proactive responses.

  • Use advanced BI tools and beautiful dashboards to analyze large volumes of data, making it easier to understand customer behavior and trends.

Konnect Insights is a unified customer experience management platform that offers social listening + community engagement + social CRM + social analytics + social publishing + BI tools / dynamic dashboards + surveys + crisis management. Built on the strong principles of AI, Konnect Insights is an ideal platform for the social customer care team as well as the marketing team for deeper insights. With Konnect Insights you can engage with the customers who reach out to brands on social media, messaging channels, online web,, app reviews, location reviews. The coverage includes X (formerly Twitter), Facebook, Instagram, YouTube, LinkedIn, Play Store reviews, App Store reviews, Google Business Messages and location reviews, Tiktok, Telegram, Line, Reddit, Blogs, Forums, News, Consumer Forums, Review sites, Feedback forms, Surveys, Koo, Quora, TrustPilot and many more.

Categories

Business Needs
Customer Service
Marketing
Analytics
Industries
Communications
Financial Services
Retail
Personas
Business User
Marketer
Service Agent / Supervisor
Features
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Lightning Ready
Multiple Currencies

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