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Konnect Insights
Bring the power of Social Listening to Salesforce Service Cloud
- Industries
- CommunicationsFinancial ServicesRetail
- Business Need
- Customer ServiceMarketingAnalytics
- Requires
- Service Cloud
- Compatible With
- Service Cloud
Get the power of Social Listening, Social CRM with Konnect Insights. Listen to the customers from all social channels, reply to them from the comfort of Salesforce and offer unified customer experience.
Highlights
Automatically push social tickets and contacts from Konnect Insights to Salesforce in real-time
Assign cases to agents / queues in Salesforce
Set workflow automations based on classification, sentiment, keywords, followers and many more
Reply to social media tickets from Salesforce
Seamlessly sync case status in Salesforce and Konnect Insights
Achieve field and object level mapping on cases and contacts
Handle crisis situations with smart alert management, allowing for proactive responses.
Use advanced BI tools and beautiful dashboards to analyze large volumes of data, making it easier to understand customer behavior and trends.
Provider Details
Prudence Analytics and Software Solutions Pvt. Ltd.
Website
Pricing Details
Paid Add-On Required
You must pay for a product or service that is external to Salesforce for this solution to work.
Konnect Insights Subscription
Default Plan
$119 USD/user/month