Konnect Insights

Game-changer!

Konnect Insights has been a game-changer for our social media management. As we oversee a complex network of six markets and over 15 channels across Europe, their analytics and reporting tools have provided invaluable insights into our audience. Real-time monitoring keeps us on top of trends, and the unified dashboard simplifies conversation management, saving us countless hours. We're particularly impressed with the sentiment analysis and competitive benchmarking features, which help us track performance and make data-driven decisions. Our dedicated support person, Ajay, has been a tremendous asset. His understanding of our business and his ability to provide tailored training have been instrumental in our team's development. Thanks to Konnect Insights, we've not only streamlined our social media operations but also elevated our strategy to new heights.

Great app

Konnect insight fulfilled our company’s needs, they have amazing features and great support

A Comprehensive Social Listening & CRM Solution

Konnect Insights streamlines social media management and CRM in one place, saving time and improving response rates. A powerful tool for any business looking to enhance customer engagement and create a unified experience across social media and CRM platforms.

Konnect Insights makes ORM easy

"What sets Konnect Insights apart is its comprehensive social listening capabilities. This model make it easy to track relevant conversations, while competitor benchmarking keeps makes sure we are ahead of the industry trends. And the automated alerts are a lifesaver for managing potential PR crises. Overall, Konnect Insights provides actionable insights that have significantly improved our customer engagement and brand reputation. It’s a powerful, user-friendly tool that I highly recommend for any brand serious about staying connected with its audience."

Great experience

We wanted to ensure that we never miss out on any customer queries across digital channels and Konnect Insights helped us with that. The coverage is extensive across social media, the web, app stores, blogs, review sites, and other important touch points. We can analyze sentiments, channels, heatmaps and so on, to better understand customer queries which can be addressed appropriately. Overall, it is a great platform which serves multiple purposes in our customer experience management efforts

Konnect Insights - An all-in-one social suite.

Konnect Insights has provided us with a seamless transition from Social Studio, covering all essential features. One of the critical requirements for us was to stay within the Salesforce ecosystem while managing all social media conversations, including public, private, and keyword-based data. Additionally, Konnect Insights offers advanced capabilities for object and field mapping, allowing us to map all customer and case-level information to Salesforce fields. This integration enables us to generate comprehensive reports within Salesforce, providing an omnichannel view of social media interactions, chats, and calls.

effective social media listening

Social listening provides the opportunity to understand who your customers are and what matters to them. This platform is among the safest and most seamless for response management and data privacy.

Making social media journeys easier

Managing social media cases has never been so easy, especially given the volumes we receive across multiple platforms. The platform ensures we don’t miss out on any information and also categorize them into various buckets so that they can be addressed proactively and appropriately. The integration between Konnect Insights and Salesforce service cloud is very good. It saves us a lot of time and efforts as the process of tracking & responding to these tickets has become very streamlined.

Truly Customer 360

Understanding our audience has been key for us to better service them and implementing Konnect Insights has provided us with valuable insights. The platform's ability to provide historical data and its seamless integration with Salesforce Service Cloud has been particularly beneficial in helping us understand our customers better and offer them prompt resolutions. The coverage across all social media channels is great allowing us to access these tickets on a real-time basis and proactively manage these cases.

Good service.

For a business like ours, social media is very important to understand customer queries and also overall customer experience. We were in the lookout for a solution that not only integrated with Service cloud, but also gave us insights to help us make our marketing campaigns better. After due consideration, we decided to implement Konnect Insights for 3 major reasons Great integration with an easy-to-use interface Ability to capture historical data that empowered agents for better case management Good insights helped us create better responses and campaigns The platform gives us coverage across all our social media channels and this gives us a comprehensive understanding of our audience and how to engage with them better.