Language IO for Salesforce Enhanced Chat: Automatic translation
Business-accurate and secure real-time AI translation for customer support
Overview
Language IO for Enhanced Chat is the most secure and business-accurate real-time translation solution for customer service with zero data retention.
Airtight security: Automatically masks PII before translation and never stores any customer data. Compliant with all the latest security standards including GDPR, ISO 27001, PCI and CCPA. Integrates only with MT engines that agree not to store any data.
High accuracy: Intelligently selects the best model for every conversation from world’s leading MT engines like Google and DeepL, vetted for your security. Delivers context-aware translations in your brand voice, even for jargon, slang and typos.
Easy setup: Natively built for Salesforce Enhanced Chat. Setup takes less than 24 hours. Accurately translate in 150+ languages virtually overnight, right within Salesforce, without disruption to existing processes and workflows.
Reduce costs: Expand to new markets, improve operational flexibility and save costs — all with your current team, without hiring multilingual agents. Get one-time translations of frequently used messaging to reuse when you need, saving time and money.
No disruptions: Even while tackling high support volumes, off-season lulls, translation engine outages and everything else, you’ll always get instant, high-quality translation for your ongoing messaging conversations.
Excellent customer experience: While you provide delightful customer experiences, our team is here to support you from onboarding to ongoing strategy. Plus, our transparent, all-inclusive pricing means no hidden fees or additional charges.
Language IO is the most secure and business-accurate translation platform native to Salesforce. Language IO enables your customer service agents to support customers in any language in real time, no language skills or additional hiring needed. Agents can chat with global customers in 150+ languages within the Salesforce environment, without changing their existing processes or switching windows. Language IO aggregates the world’s leading neural machine translation (NMT) engines and layers our AI on top of them. For each translation request that comes through to our server, our AI intelligently detects the best model based on the domain, language pair, etc., and ensures you always get the best translation possible. With in-transit PII masking and zero data retention, we’re the most secure translation solution for Salesforce. We’re compliant with the latest security standards like ISO-27001, GDPR, CCPA and PCI-DSS. Unlike other translation management systems or AI translation providers, there’s no need for painful onboarding or training. Setup takes less than 24 hours, and you can get your enterprise up and running with live, real-time chat translations in less than a day.
Categories
- Business Needs
- ProductivityCustomer ServiceTranslation
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyManaged Package