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MiiTel for Salesforce

Stronger Integration of MiiTel and Salesforce

Overview

With MiiTel for Salesforce, users can check the details on Salesforce, instead of going back to the original MiiTel app, leading to less man-hours. ・Play back the recorded MiiTel calls on Salesforce ・Check the speech recognition results on Salesforce

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  • You can play back the recorded MiiTel calls on Salesforce. You can quickly and smoothly review your calls.

  • You can check the evaluation of calls and audio on Salesforce. You will be able to review your calls easily by checking the talk ratio, number of silences, number of overlaps, number of rallies, intonation strength, speech rate and other data.

  • You can check the speech recognition results on Salesforce, which leads to greater visibility of your calls. You can review your calls by checking the transcriptions of conversations on Salesforce's activity history.

MiiTel for Salesforce is an AppExchange app for integration of MiiTel and Salesforce. To make the best use of MiiTel for Salesforce, try also using integration services other than AppExchange (contact data integration, task integration, click to call, pop-ups for incoming calls). Please note that when using MiiTel, MiiTel's service fees, calling fees, and connection fees will be charged separately from MiiTel for Salesforce service fees.

Categories

Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package