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Agent AI
Agent AI automates workflows offering real-time advice
Starting at $15 USD/user/month
- Industries
- Consumer GoodsHealthcare & Life SciencesRetail
- Business Need
- Customer Service
- Requires
- Service Cloud
- Compatible With
- Service CloudB2C CommerceSalesforce Order Management
Agent AI automates workflows on a single screen, offering real-time advice and automated interaction summaries, providing agents with immediate coaching and guided instructions through AI-guided playbooks
Highlights
Real-time Coaching: Analyze speech patterns and improve agent performance during customer interactions with immediate, context-specific guidance, boosting agent confidence and fostering continuous improvement.
Guided Playbooks: Standardize customer experiences based on company standards for products, services and brand to guide agents through complex interactions in a consistent, confident manner.
Search Assistant: Allow agents to quickly and easily find the right info to help each customer without having to tab between screens and search through endless information - saving time, lowering costs, reducing both customer and agent frustration
Agent Override: Enables agents to maintain control over automated, next best action suggestions by customizing or approving them before sending. This enables more personalized, targeted, customer experiences.
Provider Details
Kore.ai, Inc.
Orlando, FL, USA
Kore.ai is a global leader in enterprise conversational AI platforms and solutions helping enterprises automate voice and digital interactions that deliver extraordinary experiences for their customers, contact center agents and employees worldwide. More than 200 global 2000 companies trust Kore.ai’s experience optimization (XO) platform and industry solutions to automate conversations and deliver extraordinary outcomes for over 100 million users worldwide. Kore.ai is recognized as an enterprise conversational AI platform market leader by top analysts. The company is headquartered in Orlando, Florida with offices in India, the UK, Japan, South Korea, Europe, and the Middle East. Visit our website(https://kore.ai) to learn more.
Pricing Details
Starting price, Kore.ai AgentAssist named user integration for Salesforce Service Cloud.
Default Plan
$15 USD/user/month
Lowest Starting Price