Agent AI - Realtime Co-pilot for Agents handling support calls
Realtime AI Assistance for human agents driving Customer Satisfaction
Paid Add-On Required
You must pay for a product or service that is external to Salesforce for this solution to work.
Free to install for all. Requires a Kore.ai's platform credentials to connect and use the features like Agentic NBAs, Coaching, Playbooks, Knowledge Search, etc.
Please refer to the Kore AI’s website for more details about features: https://www.kore.ai/ai-for-service/agent-ai. Contact us at https://kore.ai/contact-us for further queries or assistance.