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Agent AI

By Kore.ai, Inc.

Agent AI automates workflows offering real-time advice

No Ratings
Starting at $15   USD/user/month
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Industries
Consumer Goods
Healthcare & Life Sciences
Retail
Business Need
Customer Service
Requires
Service Cloud
Compatible With
Service Cloud
B2C Commerce
Salesforce Order Management

Agent AI automates workflows on a single screen, offering real-time advice and automated interaction summaries, providing agents with immediate coaching and guided instructions through AI-guided playbooks

  • AgentAssist Demo

  • AgentAssist Chat Demo

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Service Cloud
B2C Commerce
Salesforce Order Management
Salesforce Editions
Professional
Enterprise
Developer
Essentials

App Details

Version
KoreAIAgentAssist/ver 3.0 3.32.0
Listed On
10/18/2022
Latest Release
08/08/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Community Builder
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 12
Custom Tabs: 7
Custom Apps: 0
Lightning Components
Global: 15
App Builder: 3
Community Builder: 2
Languages
Dutch
English
Finnish
French
German
Danish
Italian
Japanese
Korean
Portuguese
Russian
Simplified Chinese
Spanish
Swedish
Traditional Chinese

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.22.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
10/18/2022

Additional Details

Agent AI automates workflows on a single screen, offering agents real-time advice, automated interaction summaries, coaching and guided interactions. Using AI-powered suggestions Agent AI assists agents during calls by suggesting next-best actions based on the current interactions and each customer’s individual history, guiding their next steps for improved outcomes. The system quickly and effectively adapts to offer advice to agents for better, more efficient service and improvied cusotmer experiences. Agent AI improves decision making using a mix of intelligent technology and set guidelines to help your agents make better choices when interacting with customers.

Need help?

Kore.ai, Inc.

Orlando, FL, USA

Annual support contract required

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