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XO - Automation AI

By Kore.ai, Inc.

Automation AI brings the power of LLM and Generative AI technology

No Ratings
Starting at $60   USD/company/month
Industries
Financial Services
Healthcare & Life Sciences
Retail
Business Need
Sales
Customer Service
Analytics
Requires
Sales Cloud
Service Cloud
B2C Commerce
Salesforce Order Management
Compatible With
Sales Cloud
B2C Commerce
Salesforce Order Management

Automation AI brings the power of LLM and Generative AI technology along with a no-code interface to design, build, train, test, deploy and manage AI-first Virtual Assistants to automate customer interactions

  • SFDC-Kore.ai-XO-Platform-Connector

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
B2C Commerce
Salesforce Order Management
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
B2C Commerce
Salesforce Order Management
Salesforce Editions
Professional
Enterprise
Unlimited
Force.com
Developer
Essentials

App Details

Supported Features
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Lightning Ready
Multiple Currencies
Person Accounts
Salesforce Shield
Languages
English
This solution is API only and doesn't have an interface

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
09/29/2022

Additional Details

Building and scaling human-like virtual assistants is simplified through XO. With a no-code interface and the power of Large Language Models (LLMs) and Generative AI, Automation AI enables users to design, build, train, test, deploy, and manage AI-first Virtual Assistants, streamlining the automation of customer interactions. Features Include: 1. Omni-channel customer interactions with support for 40+ digital channels, built-in Voice Gateway, and support for third-party IVR systems. 2. Advanced RAG capabilities for Generative Answers. 3. Build automated customer conversation flows using the low-code Dialog Builder. 4. Multimodal NLU powered by LLMs. 5. Multilingual capability with support for 100+ languages. 6. Prebuilt integrations with popular commercial models like OpenAI, Azure, and Anthropic; Support for Commercial LLM integration (BYO). 7. Fine-tuned proprietary models (XO-GPT Models) for common use cases like user query expansion, assistant response rephrasing, etc. 8. Full lifecycle management tools to test, debug, deploy, and monitor the virtual assistants. 9. Comprehensive insights into the performance of the NLP models and automation flows.

Need help?

Kore.ai, Inc.

Orlando, FL, USA

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