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Embedded Interaction Visualizer

By Glia

Real-time visual context through CoBrowsing and customer observation

No Ratings
Free  

Never requires payment

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Requires
Sales Cloud
Compatible With
Sales Cloud
Service Cloud

Glia’s Embedded Interaction Visualizer gives you the power of seamless observation and collaborative browsing with your customers/prospects directly within a lead or contact record thanks to CoBrowse technology, embedded natively within Salesforce.

Highlights

Instant and real-time observation of a lead or contact's active web session directly within the Salesforce record. Easily launch dual-cursor collaborative browsing (CoBrowsing) with one click. Reduce AHT by over 20% and increase conversion by 150%.

Enterprise-grade scalability and Financial Services security. Ability to easily mask, hide or disable elements and fields. Currently deployed into full production at Top 5 Banks, Credit Unions, Diversified Financial firms, and Insurance Carriers.

The only solution with automated, instant matching and live observation of customers/prospects' active web sessions (no need for codes or clicking to start CoView). See live sessions directly in Salesforce, no separate window required.

Provider Details

Glia
New York, NY USA
Founded
2012
Website
Email

Glia creates digital-first moments that simplify and transform communications between businesses and their customers. Fortune 500 companies that have high-consideration sales and support experiences need to deliver choice, continuity, and speed to their customers. That is something we do better than anyone else. We know that digital-transformation is not easy for large organizations. That is why our digital communications and CoBrowsing platform is modular in its design and built to deliver value at each step of the journey. We do not believe in ripping out legacy systems - we believe in agile solutions that can truly transform the customer experience. Glia transcends the channel discussion to focus on what matters - customers. Join the journey.

Pricing Details

Free

You can fully use this solution without payment.

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Glia’s integration bundle with Salesforce gives you the power to view crucial data where it matters most through a two-way sync between Glia and Salesforce. The bundle includes access to two tools: The Glia Salesforce Applet and the Glia Data Bridge.