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Embedded Interaction Visualizer

Real-time visual context through CoBrowsing and customer observation

Overview

Glia’s Embedded Interaction Visualizer gives you the power of seamless observation and collaborative browsing with your customers/prospects directly within a lead or contact record thanks to CoBrowse technology, embedded natively within Salesforce.

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See How Embedded Interaction Visualizer Works

  • Instant and real-time observation of a lead or contact's active web session directly within the Salesforce record. Easily launch dual-cursor collaborative browsing (CoBrowsing) with one click. Reduce AHT by over 20% and increase conversion by 150%.

  • Enterprise-grade scalability and Financial Services security. Ability to easily mask, hide or disable elements and fields. Currently deployed into full production at Top 5 Banks, Credit Unions, Diversified Financial firms, and Insurance Carriers.

  • The only solution with automated, instant matching and live observation of customers/prospects' active web sessions (no need for codes or clicking to start CoView). See live sessions directly in Salesforce, no separate window required.

Decrease average handle time, improve first-call resolution and next issue avoidance, and increase customer and rep satisfaction with Embedded Interaction Visualizer (EIV) by Glia. Designed to seamlessly integrate directly within Salesforce, EIV includes CoView, the ability to observe where the visitor is on your digital property, instantly. EIV also features full dual-cursor CoBrowsing (patented) capabilities to your online customer experience. EIV allows you to transform any customers/prospects phone call into a fully immersive engagement, providing rich context for a faster and more intelligent conversation. Glia’s Salesforce Data Bridge application enables customers to automate the export of engagement data from Glia to their Salesforce instance. With the exported data, customers can set up analytics and metrics and run their data operations according to their needs in their own Salesforce environment. EIV offers unmatched efficiency and seamless integration natively into Salesforce, allowing your representatives to CoBrowse within Salesforce on a mobile-first, cross-browser compatible solution.

Categories

Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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