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Embedded Interaction Visualizer

By Glia

Real-time visual context through CoBrowsing and customer observation

No Ratings
Free  

Never requires payment

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Requires
Sales Cloud
Compatible With
Sales Cloud
Service Cloud

Glia’s Embedded Interaction Visualizer gives you the power of seamless observation and collaborative browsing with your customers/prospects directly within a lead or contact record thanks to CoBrowse technology, embedded natively within Salesforce.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer

App Details

Version
Embedded Interaction Visualizer/Version 1.33 1.33.0
Listed On
08/29/2022
Latest Release
03/19/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 11
Custom Tabs: 6
Custom Apps: 1
Lightning Components
Global: 4
App Builder: 0
Community Builder: 0
Languages
English
Spanish

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.21.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
08/29/2022

Additional Details

Decrease average handle time, improve first-call resolution and next issue avoidance, and increase customer and rep satisfaction with Embedded Interaction Visualizer (EIV) by Glia. Designed to seamlessly integrate directly within Salesforce, EIV includes CoView, the ability to observe where the visitor is on your digital property, instantly. EIV also features full dual-cursor CoBrowsing (patented) capabilities to your online customer experience. EIV allows you to transform any customers/prospects phone call into a fully immersive engagement, providing rich context for a faster and more intelligent conversation. Glia’s Salesforce Data Bridge application enables customers to automate the export of engagement data from Glia to their Salesforce instance. With the exported data, customers can set up analytics and metrics and run their data operations according to their needs in their own Salesforce environment. EIV offers unmatched efficiency and seamless integration natively into Salesforce, allowing your representatives to CoBrowse within Salesforce on a mobile-first, cross-browser compatible solution.

Need help?

Glia

New York, NY USA

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