AIRe Link: Web-based Visual Remote Support Tool

Konica Minolta is a global digital workplace solution provider that has received awards for excellence in serviceability and support from Keypoint Intelligence. As work has become increasingly digitized, the concept of a workplace and more importantly an office have evolved. Konica Minolta’s portfolio of workplace solutions can be used to drive change in the workplace, enabling businesses to thrive in a new digital era. Konica Minolta has 150 local complex service organization structures within 150 countries supporting hundreds of thousands of devices spread across the whole of world. ‘Remote by default’ has been the strategy at Konica Minolta with the aim to resolve as many issues as possible remotely, which is reflected in their service management toolbox. The toolbox includes various tools for remote issue resolution including KM’s Remote Service Platform, Customer Satisfaction Remote Care (CSRC), Remote Deployment Tool (RDT), TeamViewer, e-mails, phone calls, and more.