Convert Case Emails to PDF

Great tool but it deletes email from the case

Love this tool! However, when entering a single case number to convert emails to a PDF, the emails are removed from the case feed. We would like the ability to create the PDF while still retaining the original emails on the case. It would be great to have this functionality added.

Only Closed cases are considered with isClosed field on case set to true. The PDFs are created with

I was testing this in my Sandbox and seems it is converting all the cases irrespective of isClosed = True or isClosed = False. I again saw the demo and on that too the case which was converted was having status as new i.e. isClosed = False.

Really want to love this

This is great for reducing emails to a single file--usually about 10% of the size of the emails themselves. But the unfortunate caveat of deleting emails from a Case, either with this tool or manually, is that all files on the Case are also deleted. This is something we do not want. So if you don't care about your other files, this is a useful tool.

Space Saver

Saved our org over 20GB of disk space and freed up over 45% of our disk space without needing to purchase more disk space or loose access to the emails. The PDF version of the email works perfectly for history

Great App!

We use this at our company as we were always reaching the storage limit. This converted old emails into PDF so we were able to reduce our storage instead of spending thousands more to purchase more storage. Management were very happy with this solution!