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DecisivEdge, LLC

Discovery | Solutions | Execution | Success

Overview

DecisivEdge is a business consulting and technology firm. We help companies optimize their SalesForce implementations to deliver exceptional customer experiences and agent experience through digital transformation.

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  • Our team of SalesForce consultants have extensive experience with integrating Contact center solutions into your SalesForce platform. We partner with Five9 and have experience with most major contact center platforms.

  • Most contact center agents leverage 10 or more applications to engage and interact with your Customer. Our team has deep experience in enhancing the UI/UX delivered to your agents creating a greater Agent experience and exceptional Customer experience.

  • Optimize sales and service by introduction of artificial intelligence (AI) and workflow automation. We help companies use AI to leverage context to reduce internal transfers resulting in enhanced one touch resolution and simplified workflows.

DecisivEdge is able to implement and/or optimize Salesforce to rapidly adapt for your ever-changing customer expectations, better connecting your organization, and driving stronger results. We help clients from various industries to design, execute and implement a personalized Salesforce strategy. Your business challenges aren’t out of the box. Your Salesforce shouldn’t be either. Deep expertise with Salesforce. We are certified developers, administrators, and application builders. We deal with complex projects, from custom features and time-saving process automations, to multi-platform integrations that improve data integrity and validity, to end-to-end implementation executed quickly and efficiently. We also provide training and support on any implementation for better user adoption, ongoing Salesforce maintenance and support, PLUS continuous business strategy and improvement services.

Categories

Geographic Focus
Shows the regions where the provider operates or has done business
Canada
India
Supported Languages
English