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CareAR for Salesforce

Elevate your service experiences to new heights with AI and AR solutions

Overview

CareAR Assist empowers service teams with remote visual Augmented Reality guidance. See what your customers and field workers see in real-time with AR annotations to delivery remote expertise as if actually on-site.

See How CareAR for Salesforce Works

AR Annotation Tools: Use CareAR's industry-leading AR annotation toolbox to annotate live video feeds and shared images, providing detailed visual guidance to quickly resolve problems.
Snapshots & Recording: Capture images and videos automatically attach them to Salesforce case for future reference and evidence.
Multiparty Collaboration: Collaborate with as many team members as you like in real-time to solve issues remotely, using high-definition live video feeds.
Rich Analytics and Dashboards: Get deeper insights into how teams are resolving field issues using CareAR's detailed dashboards and analytics, available to administrators, managers, and team leaders.
Surveys: Use CareAR's survey builder to instrument key performance indicators that matter to your organization and collect structured feedback from customers and technicians for rapid iteration.
Multi-Device Support: Conduct CareAR Assist remote support sessions from your preferred device, including mobile, desktop, and web.
Self-solve guidance: Provide step-by-step instructions enabling customers to resolve issues and service problems independently.
Computer Vision AI: CareAR AI-powered Visual Verification leverages computer vision technology to provide real-time guidance and validation for complex procedures.

With CareAR, you can achieve faster issue resolution, reduce dispatches, and improve customer satisfaction scores. Easily integrated into Salesforce Service Cloud, our Service Experience Management (SXM) Platform extends the value of Salesforce by providing remote visual support and self-guided instructions to customers and service management teams, greatly enhancing the experience of customers, employees, and field staff. Benefits: • Integrated into the Salesforce platform • Faster Time to Resolution • Higher First Time Fix Rates • Deflect Costly Dispatches • Knowledge Transfer • Customer Experience: • Lower your carbon footprint • Self-solve Experiences CareAR Assist is the ultimate tool for service management teams looking to provide faster, more effective problem resolution, reduce downtime, and substantially save on travel and transport costs. Meanwhile, CareAR Instruct provides detailed step-by-step instructions for customers and technicians, empowering them to self-solve issues leading to improved first-time fix rate, reduced customer service calls, and increased procedure compliance.