Truffle Consulting

It was a great experience working with the Truffle team. They were responsive, collaborative, and demonstrated a strong understanding of our requirements. The team was able to translate our needs into a practical solution and delivered with good quality and professionalism. Overall, we were very happy with the engagement and would be happy to work with them again.

We partnered with Truffle to transform a fragmented support experience by redesigning our internal case-management workflows and creating a unified self-service portal for our customers. The project included Salesforce Service Cloud and Experience Cloud, with a focus on intelligent case routing, streamlined workflows, knowledge access, customer case visibility, and stronger reporting capabilities. Truffle brought deep Salesforce expertise while also taking the time to understand the operational complexity behind our customer support model. Their team was collaborative, responsive, and willing to adapt as we uncovered new requirements and worked through challenging design decisions. They helped us translate our broader customer experience vision into a practical, scalable solution for both customers and employees. As a result, we now have a more intuitive way for customers to find help, submit and track requests, and engage with Support, along with more consistent workflows and better data for our internal teams. Truffle operated as a true extension of our team and remained committed to the quality and success of the implementation throughout the engagement. For the strongest partnership, prospective clients should involve operational subject-matter experts and decision-makers early, maintain a consistent feedback cadence, and be transparent about workflow nuances so Truffle can fully apply its expertise.

Truffle has been an excellent partner for the support of our Service Cloud Voice initiatives. Their technical ability and direction for our new features and ideas have aided in improving the success of our implementation. Looking forward to continuing to grow the partnership in the future.

Working with the Truffle Consulting team was a great experience. They helped us make good decisions with context about scoping our project, and as questions came up along the way. They were professional and knowledgeable in their communications, and made sure to follow up when there were open items from meetings. During UAT, they captured and addressed all of our feedback to make the agent perform appropriately and according to our brand. The end deliverable, an Agentforce web SDR, met all of our criteria for success. The cherry on top was that they were easy to work with, and I'd happily work with them again.

The Truffle team was highly knowledgeable, responsive, and easy to work with, consistently delivering value beyond day-to-day support. They successfully implemented key capabilities across our Service Cloud and Sales Cloud environments, including enhancements to routing, automation, approval workflows, and reporting. When we unexpectedly lost our Salesforce Administrator, Truffle stepped in immediately and provided strong, full-time administrative support while continuing to drive forward critical enhancements, data improvements, and cross-functional initiatives across Sales, Service, and Finance. Not only did they deal with the day-to-day issues we needed to handle, they helped us prepare and build for the future. What a rewarding experience!

Truffle helped us get our first SDR agent up and running. Great technical team and speed.

Truffle and team were great to work with.

Highly collaborative partner willing to do the research to answer complex technical questions and guide you towards solutions. Disciplined in keeping communication channels open throughout the project and delivered results on time.

Seriously, I can't give this project enough praise—the team pulled off a total miracle here. Getting critical systems like Salesforce and Sage Intacct talking to each other using MuleSoft is usually a recipe for chaos, but Go-Live was absolutely flawless. What impressed me the most was the technical execution: All nine APIs were updated, tested, and running perfectly in production the moment the switch flipped. That means zero surprises and 100% functionality from day one—a rarity in IT projects. Plus, knowing they built in dedicated Hypercare and even Extended Support for month-end processing gives the entire team major peace of mind. This was a massive, high-stakes infrastructure delivery, and it was handled with total professionalism and genuine care. A truly exceptional effort. Highly, highly recommended!

The Truffle team were excellent partners throughout our implementation. They were consistently available, proactive in driving resolution of tricky issues, and worked closely with Salesforce support on our behalf. Even after the successful completion of the project, they have continued to provide valuable support and remain readily available to answer our questions.