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LeadDesk Talk

By LeadDesk Oyj

No Ratings

Starting at €30 EUR/user/month

Pricing Details

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Industries: Horizontal Product

Business Need: Sales
Customer Service
Telephony

Requires: Sales Cloud
Service Cloud

Compatible With: Sales Cloud
Service Cloud

More Details

Unlock your agents' full potential with a powerful contact center tool for inbound and outbound calling. With Click-to-Call, Inbound Caller Matching, SMS Follow-up and Activity-level Logging, serve your customers with more personalised experiences.

Overview

Reviews

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Compatibility

Requires This solution requires these products in order to work. Before you implement the solution, check that you have these products.: Sales Cloud
Service Cloud

Compatible With This solution is tested to work with and extends the value of these products, but doesn't require them.: Sales Cloud
Service Cloud

Salesforce Editions: Professional
Enterprise
Unlimited
Developer
Essentials

App Details

Version: LeadDesk Talk/LeadDesk Talk ver 2.2 2.2.0
Listed On: 11/22/2022
Latest Release: 11/22/2022

Supported Features No Limits This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help Lightning Ready Optimized for Salesforce orgs that use Lightning Ready. Managed Package This product is installed in your Salesforce org as a managed package and receives automatic upgrades.: No Limits
Lightning Ready
Managed Package

Package Contents If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help: Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0

Lightning Components: Global: 0
App Builder: 0
Community Builder: 0

Languages: Dutch
English
Finnish
French
German
Danish
Russian
Spanish
Swedish

Security

Learn more about the Security Requirements for AppExchange Partners and Solutions.

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.

Last Reviewed Version

2.2.0

Last Reviewed Date

11/15/2022

Additional Details

LeadDesk Talk helps your agents with integrated calling and messaging functionality in Salesforce. All phone and SMS activity is logged in the customer view so you can track the entire communication history in Salesforce. Make Outbound Calls: Simply click to call and start talking to your customers. Agents can also manually enter phone numbers to call and create new contacts if there's no match in Salesforce. Receive Inbound Calls: LeadDesk Talk pops up for agents when there are incoming calls from customers and directs them to the customer profile view. Agents can review communication history instantly and provide meaningful support from the beginning of each call. For new support cases, agents can click to create a new ticket and LeadDesk Talk assigns the call and all metadata to a new ticket in the customer profile. Send Text Messages: Follow up with customers to confirm sales requests or provide additional after-call support. All LeadDesk Talk calls and messages are logged in the customer profile in Salesforce so your agents can see call status, length, related tickets, call reasons and dispositions. Call recordings can also be accessed when needed.

Need help?

LeadDesk Oyj

Helsinki, Finland

Support Phone+44 2038080460

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