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Charket WhatsApp® - For Offering Your WhatsApp Customers Exceptional Experiences

By Charket

WhatsApp Messaging Made Easy

$4,000   USD/5 users/month
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Requires
Service Cloud

Charket WhatsApp® is one of our Charket Social Hub apps for connecting WhatsApp business accounts to Salesforce Customer 360 and offering your customers exceptional experiences through WhatsApp.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Salesforce Editions
Professional
Enterprise

App Details

Version
Charket WhatsApp/Apr 2026 - 1.17 1.17.2
Listed On
09/07/2022
Latest Release
04/24/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Person Accounts
Salesforce Shield
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 1
Custom Tabs: 1
Custom Apps: 1
Lightning Components
Global: 1
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
0.2.1
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
08/09/2022

Additional Details

Charket WhatsApp® is one of the most secure, if not the most secure, solutions to connect WhatsApp business accounts to Salesforce Customer 360. Charket WhatsApp® leverages Meta’s new cloud-based APIs to make sure all data from your WhatsApp customers is only processed and stored within your own Salesforce org. No external servers or proxy servers are used to access to your data. Due to the nature of this direct integration, compliance with GDPR and future personal data protection laws is made possible through Salesforce’s compliance with such laws and regulations. WhatsApp users are mapped to leads and contacts in your Salesforce CRM so they can be easily identified across different engagement points. Customer service agents use Salesforce Omni-Channel to support WhatsApp customers as well as customers from other social networks. Agents can easily create cases from chat conversations and keep WhatsApp customers updated through real-time notifications. * WhatsApp is a trademark of Meta, Inc.

Need help?

Charket

San Mateo, US

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