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Case Time Tracker

By Systep Consulting

Efficiently and accurately track time spent resolving Cases in Salesforce.

$6   USD/user/month

Discounts available for nonprofits

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Business Need
Customer Service
Agent Productivity
Requires
Service Cloud
Compatible With
Sales Cloud
Service Cloud

Case Time Tracker enables businesses to accurately track time spent resolving cases. Every time a users starts working on a case a new work log is created, work logs allow users to write notes and select charge codes to accurately track time spent.

  • Systep Case Time Tracker Demo

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Additional Requirements
Use of the Case object.

App Details

Version
Case Time Tracker/Version 10.1.6 10.1.6
Listed On
04/15/2024
Latest Release
10/21/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Managed Package
Lightning App Builder
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 1
Custom Tabs: 1
Custom Apps: 0
Lightning Components
Global: 1
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AgentExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
9.3.0
Last Reviewed Date
The most recent date that this solution underwent the AgentExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
04/12/2024

Additional Details

Case Time Tracker by Systep Consulting is a simple and easy to use case time tracking solution with powerful functionality built using the latest LWC Salesforce technology. Case Time Tracker enables businesses to efficiently track time spent resolving cases, keep accurate work logs with detailed notes and select charge codes to provide in depth reporting, all of which can be accessed through pre-built reports and dashboard. Case Time Tracker is easy to install and requires zero maintenance, simply install the package, assign the required user permissions and add the component to the the required case record page to allow service reps to track their time against cases.

Need help?

Systep Consulting

Bristol, UK

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