Case Time Tracker
Efficiently and accurately track time spent resolving Cases in Salesforce.
Overview
Case Time Tracker enables businesses to accurately track time spent resolving cases. Every time a users starts working on a case a new work log is created, work logs allow users to write notes and select charge codes to accurately track time spent.
With Case Time Tracker you can: ✅ Efficiently track time spent resolving Cases ✅ Add notes to work logs ✅ Enable and select charge codes to provide in depth reporting ✅ Report on Case resolution performance through Reports and Dashboards
Case Time Tracker is: ✅ Easy to use and provides a user friendly UI ✅ Easy to install and requires zero maintenance ✅ Built using the latest LWC Salesforce technology ✅ A reliable, secure and straightforward solution
Ideal for businesses to: ✅ Cross charge for internal support ✅ Provide accurate billing to external clients ✅ Monitor support staff utilisation
Case Time Tracker by Systep Consulting is a simple and easy to use case time tracking solution with powerful functionality built using the latest LWC Salesforce technology. Case Time Tracker enables businesses to efficiently track time spent resolving cases, keep accurate work logs with detailed notes and select charge codes to provide in depth reporting, all of which can be accessed through pre-built reports and dashboard. Case Time Tracker is easy to install and requires zero maintenance, simply install the package, assign the required user permissions and add the component to the the required case record page to allow service reps to track their time against cases.
Categories
- Business Needs
- Customer ServiceAgent Productivity
- Personas
- AdministratorConsultantService Agent / Supervisor
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.Lightning App BuilderReady to use in the Salesforce Lightning App Builder.
- No LimitsLightning ReadyManaged PackageLightning App Builder