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Case Time Tracker
Efficiently and accurately track time spent resolving Cases in Salesforce.
- Business Need
- Customer ServiceAgent Productivity
- Requires
- Service Cloud
- Compatible With
- Sales CloudService Cloud
Case Time Tracker enables businesses to accurately track time spent resolving cases. Every time a users starts working on a case a new work log is created, work logs allow users to write notes and select charge codes to accurately track time spent.
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Fair value & perfect for our case time tracking!
We've been waiting for this for a long time as we have needed to get more accurate/granular recording of staff hours on project work tied to a case. The staff have no problem using it and the reasonable price really lends itself to widespread use in our company. Thanks!