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Engage CTI

Turn your Salesforce platform into a complete omnichannel contact center

Overview

Far more than just another Salesforce CTI, Engage CTI for Salesforce is a powerful, omnichannel contact center platform with an easy to use interface that can be embedded into your current Salesforce Lightning account.

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  • One Place for Everything - A complete contact center, the Engage CTI provides full omnichannel functionality, screen pop and click to dial, right out of the box.

  • Increase Efficiency and Save Cost - Maximize the value of the Salesforce licenses you are already paying for and increase the efficiency of your current contact center.

  • Deliver Customer Service Beyond your Contact Center - Anyone in your business can now quickly and easily respond to customer queries, whether they are part of the contact center, or another department.

Quick to deploy, easy to use and at a fraction of the cost of other solutions, the Engage CTI delivers full omnichannel functionality right out of the box. The Engage CTI adapter embeds all the functionality of Local Measure’s award-winning contact center solution, Engage right into Salesforce.  - Make and receive calls. - Screen pop to search page - Integrated call flow and IVR control - Complete Omnichannel out-of-the-box (Voice, webchat, email, SMS, Facebook messenger, Instagram DM, Twitter DM, WeChat, WhatsApp, Apple Business Chat) - Review historical contact information to get an overview of all customer interactions - Create and handle tasks for more efficient workflows - Screen Pop to contact search - Click to dial - find a customer profile in the CRM and dial them by simply clicking on their phone number. - Call log - Easily search and explore knowledge-base articles. - Call Transcription and Recording - Review historical contact information - Add resolution codes - Users can choose from an English, French, German, Spanish or Korean interface. - Real Time Dashboards Find out more at https://www.localmeasure.com/salesforce-cti-adapter-amazon-connect-aws

Categories

Business Needs
Customer Service
Agent Productivity
Industries
Horizontal Product
Personas
Administrator
Business Operations Manager
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package