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Engage CTI

By Local Measure

Turn your Salesforce platform into a complete omnichannel contact center

No Ratings
Free  

Never requires payment

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Industries
Horizontal Product
Business Need
Customer Service
Agent Productivity
Requires
Sales Cloud
Service Cloud

Far more than just another Salesforce CTI, Engage CTI for Salesforce is a powerful, omnichannel contact center platform with an easy to use interface that can be embedded into your current Salesforce Lightning account.

  • Engage for Amazon Connect Contact Center Platform Overview

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer

App Details

Version
Local Measure CTI/2.2 2.2.0
Listed On
02/22/2023
Latest Release
10/01/2024
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English
French
German
Spanish

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
2.1.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
02/15/2023

Additional Details

Quick to deploy, easy to use and at a fraction of the cost of other solutions, the Engage CTI delivers full omnichannel functionality right out of the box. The Engage CTI adapter embeds all the functionality of Local Measure’s award-winning contact center solution, Engage right into Salesforce.  - Make and receive calls. - Screen pop to search page - Integrated call flow and IVR control - Complete Omnichannel out-of-the-box (Voice, webchat, email, SMS, Facebook messenger, Instagram DM, Twitter DM, WeChat, WhatsApp, Apple Business Chat) - Review historical contact information to get an overview of all customer interactions - Create and handle tasks for more efficient workflows - Screen Pop to contact search - Click to dial - find a customer profile in the CRM and dial them by simply clicking on their phone number. - Call log - Easily search and explore knowledge-base articles. - Call Transcription and Recording - Review historical contact information - Add resolution codes - Users can choose from an English, French, German, Spanish or Korean interface. - Real Time Dashboards Find out more at https://www.localmeasure.com/salesforce-cti-adapter-amazon-connect-aws

Need help?

Local Measure

Sydney,NSW,Australia

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