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Who Is Currently Looking at My Case
Warning when someone Is on the same Case record.
- Requires
- Sales Cloud
- Compatible With
- Sales CloudService CloudPlatform Cloud
Notifies when another users is Viewing the same record, Monitor all Case currently accessed by your colleagues. Instructions > https://sites.google.com/view/adelforce/products-services/who-is-looking
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Showing 5 of 5 Reviews
Hidden fees, don't waste your time
The app works okayish, but after testing everything in the sandbox and deploying this "free" version to Production, an ad banner that obstructs the user experience pops up every couple of minutes. With a link that leads to a 404 Page so super unprofessional. When we contacted the provider they said we can disable the ad banner for a one-off 350 euros fee. No thank you. Feels like a scam and our client was of course not happy.
Great tool, awesome support!
Our Support team have been requesting for this functionality and this app is exactly what we needed. Extremely valuable app, helping the team's productivity and reducing the risk of duplication. Awesome support by Adelchi and his team, quick and efficient. Totally recommended
Free, usefull, great developer!
Installed, and it works! Follow the tutorial and you will do fine. The tutorial i used is: https://sites.google.com/adelchiltd.com/salesforce-garage/products-services/who-is-looking I asked a few questions to the developer Adelchi, and he answers realy fast! I would recommend this!
Great tool for collision detection
This app is easy to setup and gives exactly what I want: a notification when two Service Agents are accidentally working on the same case. Plus, the developer is approachable, helpful and generous with his time. I recommend it.
Excellent tool for much needed collision detection
For a support team working off shared queues I can't stress enough how valuable it is ensure collision detection within the team, it helps with productivity and massively reduces the risk of a double response from agents. WISL gives exactly what you need in a fast paced environment. I would recommend
Call it a scam is a slander. This is a free app and is fully functional. You requested a customization to this app which obviously has a cost.