MenuAgentExchange
SalesforceSlack

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Datadog for Salesforce Service Cloud

By Datadog

Automated Incident Creation from Datadog Monitors

No Ratings
Free  

Never requires payment

Try It
Business Need
Admin & Developer Tools

By the time a customer reports an issue, a service may have already been impacted for hours. Datadog's Application for Service Cloud creates Incidents as soon as Datadog detects a problem, so service teams can get ahead of customer-impacting issues.

Compatibility

Salesforce Editions
Professional
Enterprise
Unlimited
Force.com
Developer
Essentials

App Details

Version
Datadog for Salesforce Service Cloud/ver 1.0.0 1.0.0
Listed On
08/04/2022
Latest Release
08/04/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 1
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.0.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
08/02/2022

Additional Details

When an incident happens, customer service teams often identify the issue through customers reporting the incident. By that point, many more customers have likely been impacted by the issue, and service teams have to scramble to react and communicate appropriately. Datadog for Service Cloud allows service teams to get ahead of issues before customers report them. Using the same Datadog monitors that engineering teams rely on, Salesforce Incidents can be automatically created the instant a technical issue is detected. This allows service teams to see the same information that engineers see and get ahead of customer-impacting issues faster. Now, service teams can get ahead of customer pain with immediate communications and faster issue identification, minimizing the degraded experience and improving customer satisfaction.

Need help?

Datadog

Other ResourcesTerms & Conditions