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Salesforce Order Management Process Exception Alerts in Slack

Resolve order issues with Salesforce Order Management and Slack

Overview

Create schedulers that allow process exceptions to be categorized, prioritized, and sent to Slack channels.

1 of 5

  • Swarm, act, and resolve order issues in Slack

  • Drive results with real time reporting

  • Customize alert criteria and preferences to ensure the right alerts appear in the desired channel

Connect Salesforce Order Management and Slack to quickly swarm and resolve order issues before they impact customer experience. Create alerts based on process exception criteria including priority, severity, and category. Then assign a Slack channel for your alerts to drive better alignment across internal teams.Each message contains process exception information, such as Order ID, Account Name, Process Exception category, and related object information to simplify resolution workflows. Messages also contain direct links to Salesforce Order Management objects, so with a single click, users can view more information and take appropriate action. Use this integration to help internal teams increase shopper CSAT, decrease case resolution time, and drive greater team alignment!

Categories

Business Needs
Quotes & Orders
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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