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Salesforce Order Management Process Exception Alerts in Slack

By Salesforce Labs

Resolve order issues with Salesforce Order Management and Slack

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Free  

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Business Need
Quotes & Orders

Create schedulers that allow process exceptions to be categorized, prioritized, and sent to Slack channels.

Compatibility

Salesforce Editions
Enterprise
Unlimited

App Details

Version
OrderManagementProcessExceptionNotifier/ver 0.7 0.7.0
Listed On
08/19/2022
Latest Release
01/09/2023
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 2
Custom Tabs: 1
Custom Apps: 1
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
0.7.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
08/04/2022

Additional Details

Connect Salesforce Order Management and Slack to quickly swarm and resolve order issues before they impact customer experience. Create alerts based on process exception criteria including priority, severity, and category. Then assign a Slack channel for your alerts to drive better alignment across internal teams.Each message contains process exception information, such as Order ID, Account Name, Process Exception category, and related object information to simplify resolution workflows. Messages also contain direct links to Salesforce Order Management objects, so with a single click, users can view more information and take appropriate action. Use this integration to help internal teams increase shopper CSAT, decrease case resolution time, and drive greater team alignment!

Need help?

Salesforce Labs

San Francisco, CA, USA

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