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Case Timer for Service Console

Track time spent working on cases automatically

Overview

The Lightning Service Console Case Timer records the time an agent spends on the detail page of a Case Object and logs the time automatically in their name. Manual logs can also be created through the interface. Note: time is stored in seconds

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  • Stores and displays a complete log of all the users who have had any contact with the Case in question.

  • Allows for manual creation of logs, as well as the ability to manually pause and play the timer as needed.

  • Includes reports and a dashboard to identify trends and track progress

As a new Case record page is opened by an agent, the case timer clock will automatically begin counting the time spent viewing the Case. When the Case tab is navigated away from, the timer is paused, resuming when focus is returned to the case record. When the case tab is closed (or the case status updated), a record is automatically created logging the agents time spent on the Case. A full log of the users and their time spent on the Case is also viewable through the component, and an aggregate view available through the included reports and dashboard.

Categories

Personas
Administrator
Developer
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Managed Package
Lightning App Builder

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