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Case Timer for Service Console
Track time spent working on cases automatically
- Requires
- Service Cloud
The Lightning Service Console Case Timer records the time an agent spends on the detail page of a Case Object and logs the time automatically in their name. Manual logs can also be created through the interface. Note: time is stored in seconds
Highlights
Stores and displays a complete log of all the users who have had any contact with the Case in question.
Allows for manual creation of logs, as well as the ability to manually pause and play the timer as needed.
Includes reports and a dashboard to identify trends and track progress
Provider Details
Salesforce Labs
San Francisco, CA, USA
Founded
1999
Salesforce Labs is a program that lets salesforce.com engineers, professional services staff & other employees share AppExchange apps they've created with the customer community. Inspired by employees' work with customers of all sizes and industries, these apps range from simple utilities to entire vertical solutions. Salesforce Labs apps are free to use, but are not official salesforce.com products, and should be considered community projects - these apps are not officially tested or documented. For help on any Salesforce Labs app please consult the Salesforce message boards - salesforce.com support is not available for these applications. Questions? Please visit https://success.salesforce.com/answers.
Pricing Details
Free
You can fully use this solution without payment.