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Case Timer for Service Console

By Salesforce Labs

Track time spent working on cases automatically

Free  

Never requires payment

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Requires
Service Cloud

The Lightning Service Console Case Timer records the time an agent spends on the detail page of a Case Object and logs the time automatically in their name. Manual logs can also be created through the interface. Note: time is stored in seconds

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Force.com
Developer
Essentials
Additional Requirements
Only supports Console Apps. Must have access to the Case record

App Details

Version
Case Timer/Case Timer v2.21 - Jun 2023 2.21.0
Listed On
05/17/2022
Latest Release
06/16/2023
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Managed Package
Lightning App Builder
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 1
Custom Tabs: 1
Custom Apps: 0
Lightning Components
Global: 3
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
2.10.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
05/17/2022

Additional Details

As a new Case record page is opened by an agent, the case timer clock will automatically begin counting the time spent viewing the Case. When the Case tab is navigated away from, the timer is paused, resuming when focus is returned to the case record. When the case tab is closed (or the case status updated), a record is automatically created logging the agents time spent on the Case. A full log of the users and their time spent on the Case is also viewable through the component, and an aggregate view available through the included reports and dashboard.

Need help?

Salesforce Labs

San Francisco, CA, USA

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