Truly works! Quick and easy to install

I liked how quickly the installation finished. After adding the component to the page layout, I tested navigating away in different ways (dif browser, dif tab, dif record). I like the customizations that you can make too.

Unable to Install

Hello, I’m getting an error when I try to install it in my sandbox org. "This package can’t be installed. There are problems that prevent this package from being installed. Package Not Found The requested package doesn't yet exist or has been deleted. If this is a recently created package version, please try again in a few minutes or contact the package publisher." Is still available to install? Thanks.

Timer for Incidents

Hi all, Easy to add times to a case but does anyone know if this can be used for incidents, i cannot seem to be able to add the component. Thanks!

David - Case Timer doesn't support any Objects other than Case which is one of the reasons we built Era which works on any object. Check out our Listing: https://appexchange.salesforce.com/appxListingDetail?listingId=655dbea1-70a9-4e3e-bbe7-9227eec3da76 I'd love to schedule a demo if that would be helpful: https://calendly.com/gtawney-uogf/30min

Error

Hi everyone! Has anyone encountered this error: "Uncaught Underlying raw object [object Object] does not support method: initEvent"? It appears in the Lightning App Builder after I select the "Pause when browser loses focus" option. Thanks in advance!

Hi Soren! I know this is very late, but if you are still having issues with the Case Timer, we realized that we hadn't installed the latest version. After updating, it's now working without any issues. Have a great week!

Hello, +1 for this comments, I have same problem.

This serves our business requirement very well. But facing small issue when having multiple tabs ope

Creates multiple timer entries, When we have multiple tab open with same record. This behaviour leads to have timer entries created on Closed statuses. The tab where we close the case stops the timer but the timer in other tabs keep running till tab gets refreshed or closed.

Seeing Duplicate Time Entries

Hello all, I have the timer set to automatic and pause when the user navigates away from the case. However, I am seeing duplicate time entries and im not sure why. Has anyone experienced this before?

Error in Sandbox

Hello team! I installed the application in a Developer Edition and it works great, exactly what I need. The issue I'm having is when installing the app in my client's sandbox environment. When inserting the component on the case record page, I receive the following error: Error during LWC component constructor phase: [Cannot assign to read only property 'disconnectedHandler' of object '[object Object]']. Could you please help me resolve this? Thank you very much

Hi Renzo, Were you able to find a solution for this? I'm also facing the same issue. Thanks!

Unable to install

Keep running into this error and I am unable to install it. CaseTimeCountTest: SELECT Id FROM Case WHERE Subject='Test Case 2' ^ ERROR at Row:1:Column:27 field 'Subject' can not be filtered in a query call

Very close to meeting our requirements

We enabled the feature to keep the timer running if the browser is not the user's focus (i.e. they swivel chair to another desktop application), but we'd like the timer to also continue when the user opens another record in Salesforce. Our Case users may open a Case, but then need to open another record in a separate console tab or subtab. At that point, the timer stops and we'd like for it to continue!

Good but a few queries

It was easy to install and logs time spent on case details page well. It pauses if I launch a Task or an email in comms hub even when I don’t have pause when loses focus feature enabled It also continues to count time when I Lock Screen with SF case on screen which is a risk when advisors are going on breaks and lunch - does anyone know of a way to resolve this please? Many thanks

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Case Timer for Service Console

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