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Einstein Reply Recommendations Value

View Savings at a Glance with the Reply Recommendations Value Dashboard

Overview

Get insight into your reply recommendations model with a comprehensive dashboard. Use these views to identify Einstein’s strengths, quantify your productivity gains, and spot areas for improvement.

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See How Einstein Reply Recommendations Value Works

  • Quickly build reports and visualizations of reply recommendations’ business value, KPIs, and exclusive analytics.

  • Measure reply performance by showing the most and least posted replies.

  • Track trends in agent interactions to identify the most useful replies and areas for improvement.

Get insight into your recommendations model with a comprehensive dashboard customized to your metrics and cost assumptions. Quantify productivity gains, track how agents interact with recommended replies, and spot areas for improvement. To get started, set up Einstein Reply Recommendations and CRM Analytics. Next, install the app and click Create in Analytics Studio. Finally, answer a few questions about your Reply Recommendations set up, and then sit back while we build your custom dashboard.

Categories

Business Needs
Sales Intelligence
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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