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Deepdesk AI Agent Assist: Happy agents, better conversations

By Deepdesk

Happy agents, better conversations

No Ratings

Starting at €6,500 EUR/5000/month

Pricing Details

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Industries: Financial Services
Healthcare & Life Sciences
Travel, Transportation, & Hospitality

Business Need: Productivity
Customer Service
Agent Productivity

Requires: Service Cloud

Compatible With: Sales Cloud
Service Cloud
Marketing Cloud Engagement

More Details

We enable contact center agents to eliminate repetitive tasks and improve conversation quality. We provide agents with the right answer to customer questions instantly using an AI model based on your conversation history and an agents favorite replies.

Compatibility

Requires This solution requires these products in order to work. Before you implement the solution, check that you have these products.: Service Cloud

Compatible With This solution is tested to work with and extends the value of these products, but doesn't require them.: Sales Cloud
Service Cloud
Marketing Cloud Engagement

Salesforce Editions: Professional
Enterprise
Unlimited
Force.com
Developer
Essentials

Additional Requirements

LightningChat

App Details

Version: Deepdesk/November 2023 1.2.0
Listed On: 08/28/2023
Latest Release: 11/07/2023

Supported Features No Limits This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help Lightning Ready Optimized for Salesforce orgs that use Lightning Ready. Managed Package This product is installed in your Salesforce org as a managed package and receives automatic upgrades.: No Limits
Lightning Ready
Managed Package

Package Contents If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help: Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0

Lightning Components: Global: 2
App Builder: 2
Community Builder: 0

Languages: Dutch
English
Finnish
French
German
Danish
Italian
Japanese
Korean
Portuguese
Simplified Chinese
Spanish
Swedish

Security

Learn more about the Security Requirements for AppExchange Partners and Solutions.

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.

Last Reviewed Date

06/06/2023

Additional Details

At Deepdesk we develop AI technology that is not aimed at replacing people, but to aid them. The focus of our technology is to make jobs less tedious by helping to eliminate repetitive tasks. We enable contact center agents working within digital channels (chat, WhatsApp, Messenger, etc.) to reduce the amount of time they spend searching for the best response to a customer query, and the time they spend typing it. To achieve this, we train our neural networks with our customers' historic data from previous conversations to provide automated suggestions with the best answers to customer queries. Because our AI is able to understand customer conversations, Deepdesk’s Agent Assist presents the contact center agent with the best possible answer to any customer query, as well as links to related content that may live in their internal knowledge bases, public facing FAQ’s, or any other resource they use. By presenting the most relevant information to the agent for the specific questions being asked, Deepdesk can drastically reduce training times and make every agent an expert from day one.

Need help?

Deepdesk

Amsterdam

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