Deepdesk AI Agent Assist: Happy agents, better conversations

Additional Details

At Deepdesk we develop AI technology that is not aimed at replacing people, but to aid them. The focus of our technology is to make jobs less tedious by helping to eliminate repetitive tasks. We enable contact center agents working within digital channels (chat, WhatsApp, Messenger, etc.) to reduce the amount of time they spend searching for the best response to a customer query, and the time they spend typing it.  To achieve this, we train our neural networks with our customers' historic data from previous conversations to provide automated suggestions with the best answers to customer queries. Because our AI is able to understand customer conversations, Deepdesk’s Agent Assist presents the contact center agent with the best possible answer to any customer query, as well as links to related content that may live in their internal knowledge bases, public facing FAQ’s, or any other resource they use. By presenting the most relevant information to the agent for the specific questions being asked, Deepdesk can drastically reduce training times and make every agent an expert from day one.