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Deepdesk AI Agent Assist: Happy agents, better conversations
Happy agents, better conversations
Overview
We enable contact center agents to eliminate repetitive tasks and improve conversation quality. We provide agents with the right answer to customer questions instantly using an AI model based on your conversation history and an agents favorite replies.
Autocomplete the boring stuff. Our AI plugin unburdens agents by recognizing and autocompleting repetitive procedures and conversations. That prevents burnt out agents and it’s a significant time saver.
Be in the know. Always. Being well-informed makes agents feel confident. Our AI powered Agent Assist provides suggestions for helpful content, magically relevant to the conversation.
Constant job improvement. The longer your agents are using Deepdesk's Agent Assist AI plugin, the more it learns from their conversations. Deepdesk recognizes customer sentiment and helps agents to steer them in a satisfactory direction.
Intel right where agents need it. All our AI suggestions are delivered right where the agent needs it: directly in their chat window within Salesforce. No need to open new tabs or check other apps.
Make it personal. Our AI plugin recognizes the agent’s personal tone and replicates that while autocompleting. The customer wouldn’t be able to tell the difference.
Fullfilling conversations With Deepdesk, your agents feels confident to handle any customer issue in a satisfactory way. That feels good: both for your agents and for your customers.
At Deepdesk we develop AI technology that is not aimed at replacing people, but to aid them. The focus of our technology is to make jobs less tedious by helping to eliminate repetitive tasks. We enable contact center agents working within digital channels (chat, WhatsApp, Messenger, etc.) to reduce the amount of time they spend searching for the best response to a customer query, and the time they spend typing it. To achieve this, we train our neural networks with our customers' historic data from previous conversations to provide automated suggestions with the best answers to customer queries. Because our AI is able to understand customer conversations, Deepdesk’s Agent Assist presents the contact center agent with the best possible answer to any customer query, as well as links to related content that may live in their internal knowledge bases, public facing FAQ’s, or any other resource they use. By presenting the most relevant information to the agent for the specific questions being asked, Deepdesk can drastically reduce training times and make every agent an expert from day one.
Categories
- Business Needs
- ProductivityCustomer ServiceAgent Productivity
- Industries
- Financial ServicesHealthcare & Life SciencesTravel, Transportation, & Hospitality
- Personas
- Business Operations ManagerExecutiveService Agent / Supervisor
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyManaged Package