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Playvox | Workforce Management
Transforming CX for increased efficiency, reduced costs, & better outcomes
- Requires
- Service Cloud
Playvox WFM for Salesforce was built for the omnichannel contact centers of today. AI- driven forecasts & schedules for all of your Salesforce channels (voice, email, chat, etc.). Check out G2 reviews! https://www.g2.com/products/playvox-wfm/reviews
Highlights
Increased efficiency ~Playvox WFM moves at the speed of your business, elevating capacity planning from a one-and-done silo to an integrated, dynamic solution ~Our purposeful, intuitive design means training is quick and easy for your employees
Reduce Costs ~ Automate forecasting and scheduling efforts that are done in spreadsheets or other subpar system ~Real-time data and self-adjusting/self-learning AI lets you continuously improve forecast accuracy, so you only schedule the staff needed
Create Better Customer Outcomes ~Get a real-time view of planned vs actual for every location and work type to communicate with your customers on the channels they prefer
Provider Details
Playvox
Sunnyvale, California, United States
Playvox’s powerfully simple Workforce Engagement Management solutions transform customer care. We understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating solutions that help our customers unlock the full potential in every employee and every interaction. Playvox powers the world’s fastest-growing brands and proudly serves expanding digital experience pioneers such as Noom, NuBank, SoFi, Stitch Fix, and Twitter. Our agent-empowering suite of scheduling, performance, learning, quality feedback and gamification lives seamlessly in the modern support operations ecosystem with platforms like Amazon Connect and Salesforce.
Pricing Details
Free
You can fully use this solution without payment.