Playvox | Workforce Management

Playvox WFM for Salesforce is optimized to increase efficiency, reduce costs, and create better customer outcomes. Most WFM solutions were built for 'calls,' and they try to adapt them for digital. Which means the many steps it takes to handle a customer interaction are not accounted for properly, which creates inaccurate forecasts and increased costs. Playvox WFM is built from the ground up for managing the digital, distributed workforce. Playvox AI-powered forecasting tames the complexity of omnichannel predictions and long-term staffing, while executing automated scheduling and providing real-time visibility across locations and work types. Playvox WFM moves at the speed of your business, elevating capacity planning from a one-and-done silo to an integrated and dynamic solution that evolves with changing hiring conditions. Playvox WFM for Salesforce takes into account forecasts, KPIs, Business Requirements SLAs, and goals to create the most efficient schedule for your needs. With Playvox WFM, you can ensure you have the right agents available with the right skills at the right time - helping you reduce overhead and personnel costs.