It is a good guide for any company.

Good app to improve staffing, workforce management and scheduling and it is very easy to use.

Hi Kevin, Thank you for your review! We appreciate your sharing your experience with Playvox!

Promising tool but not suitable for global organizations; bad support (worst vendor I have worked wi

We were never able to complete the implementaton due to missing basic functionality such as balancing global and local scheduling. The team we worked with became increasingly disengaged until the point when we had no choice but cancelling the contract. The support were received was very poor.

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations. We truly appreciate your insight as it helps us identify areas where we can improve. We’re committed to enhancing our product and support to better serve global organizations, and we’ll take your comments into account as we work towards a better solution.

Essential WFM and Productivity Tracking tool

Essential app to drive better workforce management, staffing and scheduling. We use it to hold BPO partners accountable and optimize agent productivity. Further enhancement to improve tab based tracking methodology will continue to enhance value for us!

Thank you for your 5-star review and sharing your appreciation of Playvox!

Easy to Setup and a Great Value to our Support WFM

Playvox is very easy to work with to make sure this is setup correctly for your environment. Playvox is also making rapid improvements to ensure the product works for their customers. Always happy to work with them as an admin and happy to see great updates! Our Support WFM can't live without this tool!!!

Thank you Will for your 5-star review and sharing your appreciation of Playvox!

Product is good, Salesforce implementation terrible

Our service team is happy with the product so far, and we're 2 months in. The implementation has been very painful and time consuming. The documentation was a disaster, causing my team a lot of extra hours and confusion. We are still seeing errors and the tech support folks aren't sure what's causing them. I believe we will get to a place where this thing is stable but it's anyone's guess as to how long it will take us to get there. I've never had a more frustrating experience trying to get a managed package to work in my org.

Hi Mike, Thank you so much for taking the time to review our Playvox WFM product. Having your candid feedback on your onboarding experience is so incredibly valuable to not only myself, but our entire team, and I would personally like to thank you for bringing this to our attention. In terms of getting the errors rectified, I know you have been in contact with our Director of Technical Solutions & Delivery, Jetson, and are working on a solution as we speak. Thanks for also highlighting the need for better documentation for implementation. This is extremely critical feedback & we are already on making huge improvements in this area. Thank you again for sharing this with us, and I know we have also put you in contact with Louis, our CEO, so you have a direct line of communication to our team for a swift response. Looking forward to continuing to partner with you and your team.

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Playvox | Workforce Management

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