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Knowledge Dashboard Pack for CRM Analytics

Report on KPIs for Lightning Knowledge

Overview

Get insights on how to serve your customers the right content at the right time with Knowledge dashboards. Measure your Knowledge ROI and learn how Knowledge boosts efficiency and saves your company money.

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  • Track key KPIs, such as which cases were closed with an attached knowledge article

  • See how Knowledge impacts your time to close and reduces your operational costs

  • Identify your top Knowledge contributors

Warning: For now, the use of this pack requires at least one CRM Analytics license. If you don't have the "Analytics View Only" license in your org, please assign your users a CRMA license instead. -- With the Knowledge Analytics Dashboards package, you can identify: - Top rated and viewed articles - Top search entries and knowledge gaps - Top article contributors - Linked article trends Before you get started, set up Lightning Knowledge. To use the dashboards, you need one of the following: - Knowledge licenses in your production org. Contact your account executive for help. - A Developer edition of Salesforce. - A trial edition of Salesforce. The Knowledge Analytics Dashboards package is built for CRM Analytics. Users with Lightning Knowledge can view the dashboards in Service Cloud. To edit the dashboards or create new ones, you need a CRM Analytics license.

Categories

Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package