Surveyapp
Omni-channel feedback with SurveyKiosk, Smiley Buttons, Email & Web Surveys
Overview
Surveyapp's SurveyKiosk, Smiley Buttons, Email, Web and QR Code surveys are the easiest ways to gather actionable feedback from your customers at the point of experience. Tap into insights from our analytics to make informed CX decisions.
Uncover key trends and see how customer and employee sentiment impacts your business using your Surveyapp Dashboard directly in Salesforce.
See all of your NPS and customer satisfaction survey results in a realtime dashboard. View key performance metrics and view raw responses without having to log into Surveyapp.
Set up scheduled reports to deliver regular insights to your and your managers’ inboxes, to help track trends and support decision-making. Run reports directly in Salesforce and generate Excel and PDF reports to share with stakeholders.
Manage your whole Customer Experience using Surveyapp platform – and find out how customers are interacting with you at every touch point. Wherever your customers are, get feedback on their experiences in the moments that matter – in person, online, by email – and ensure that every voice is heard. By capturing reactions in real time, you can build a holistic perspective of how customers are feeling towards your service, and take proactive actions to fix problems before they impact your bottom line. Track the entire Customer Experience journey with detailed analytics and predictive intelligence that let you understand trends, identify patterns, and focus attention on customer retention and loyalty. Spot the key drivers that are making your customers happy or not, and then share those reports and insights with team members via the Surveyapp analytics suite. When service levels drop, Surveyapp’s case management software makes sure alerts are sent to the right team member for the job. By acting quickly, you can turn around customer satisfaction, retain loyalty, and grow spend.
Categories
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyManaged Package