Chatdesk Trends | Automatic Customer Insights - Email, Chat, Social, and Reviews
Drive sales and reduce support costs through automatic customer insights
Overview
Companies find it challenging to source actionable insights across email, chat, social, reviews, and more. Chatdesk uses Machine Learning to easily spot patterns and proactive opportunities to increase revenue, reduce costs, and drive customer loyalty!
See How Chatdesk Trends | Automatic Customer Insights - Email, Chat, Social, and Reviews Works
Use Cases - Customer Experience • Identify self-service opportunities • Update FAQs to reduce product and support confusion • Quickly uncover and solve website and product issues • Increase retention of at-risk customers using sentiment analysis
Use Cases - Marketing / Social • Update checkout flow to reduce customer confusion • Enhance website experience to increase sales • Optimize email and social retargeting campaigns • Identify positive customers to enhance referrals and win-backs
Use Cases - Analytics/Insights • Automatic data export to your data warehouse • Report on emerging trends regarding contact rates and customer issues • Replace or redesign lower-performing products/services • Improve product and service experience
All your feedback from every channel - all in one place. All your feedback from email chat, social, surveys, and more are automatically aggregated into one place, making it easy to spot patterns in what customers are saying and find new growth opportunities. The most accurate tagging - done automatically. Chatdesk has 90%+ average tagging accuracy across 70+ tags, including your own custom tags and filters. #easy. Find exactly what you need and export it in a flash Looking for something specific? Chatdesk provides natural language search across every message. Or if you just want the gist, our machine learning tools (powered by GPT-3) generate automatic feedback summaries for easy skimming. And it all seamlessly exports to CSV or your data warehouse. Features you’ll love: • Free E-mail and Social Media Word Cloud Generator from your social • Customer Sentiment Analysis by category • Customer Trends Report Over Time
Categories
- Business Needs
- Customer ServiceMarketingAnalytics
- Industries
- Financial ServicesRetailTravel, Transportation, & Hospitality
- Personas
- Data AnalystMarketerService Agent / Supervisor
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyManaged Package