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Chatdesk Trends | Automatic Customer Insights - Email, Chat, Social, and Reviews

By Chatdesk

Drive sales and reduce support costs through automatic customer insights

Freemium  

Payment required to increase usage, users, or features

Try It
Industries
Financial Services
Retail
Travel, Transportation, & Hospitality
Business Need
Customer Service
Marketing
Analytics
Requires
Service Cloud

Companies find it challenging to source actionable insights across email, chat, social, reviews, and more. Chatdesk uses Machine Learning to easily spot patterns and proactive opportunities to increase revenue, reduce costs, and drive customer loyalty!

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Salesforce Editions
Enterprise
Unlimited
Developer

App Details

Version
Chatdesk for Salesforce/ver 1.0 1.0.0
Listed On
05/12/2023
Latest Release
05/12/2023
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 2
Custom Tabs: 1
Custom Apps: 0
Lightning Components
Global: 1
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.0.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
04/03/2023

Additional Details

All your feedback from every channel - all in one place. All your feedback from email chat, social, surveys, and more are automatically aggregated into one place, making it easy to spot patterns in what customers are saying and find new growth opportunities. The most accurate tagging - done automatically. Chatdesk has 90%+ average tagging accuracy across 70+ tags, including your own custom tags and filters. #easy. Find exactly what you need and export it in a flash Looking for something specific? Chatdesk provides natural language search across every message. Or if you just want the gist, our machine learning tools (powered by GPT-3) generate automatic feedback summaries for easy skimming. And it all seamlessly exports to CSV or your data warehouse. Features you’ll love: • Free E-mail and Social Media Word Cloud Generator from your social • Customer Sentiment Analysis by category • Customer Trends Report Over Time

Need help?

Chatdesk

New York, NY

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