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Chatdesk Trends | Automatic Customer Insights - Email, Chat, Social, and Reviews
Drive sales and reduce support costs through automatic customer insights
- Industries
- Financial ServicesRetailTravel, Transportation, & Hospitality
- Business Need
- Customer ServiceMarketingAnalytics
- Requires
- Service Cloud
Companies find it challenging to source actionable insights across email, chat, social, reviews, and more. Chatdesk uses Machine Learning to easily spot patterns and proactive opportunities to increase revenue, reduce costs, and drive customer loyalty!
Highlights
Use Cases - Customer Experience • Identify self-service opportunities • Update FAQs to reduce product and support confusion • Quickly uncover and solve website and product issues • Increase retention of at-risk customers using sentiment analysis
Use Cases - Marketing / Social • Update checkout flow to reduce customer confusion • Enhance website experience to increase sales • Optimize email and social retargeting campaigns • Identify positive customers to enhance referrals and win-backs
Use Cases - Analytics/Insights • Automatic data export to your data warehouse • Report on emerging trends regarding contact rates and customer issues • Replace or redesign lower-performing products/services • Improve product and service experience
Chatdesk's Impact
Diverse-Owned Business
This company is at least 51% owned or operated by members of one or more of these groups: women, veterans, minorities, person(s) with disability(ies), and the LGTBQ community. To learn more, review the certification provided by the company.
Provider Details
Cobbling together fragmented feedback from email, chat, social, surveys, reviews and more is a time-intensive and imperfect process. With Chatdesk, all your feedback will be automatically aggregated into one place, making it easy to spot trends and find new opportunities for growth. Chatdesk helps companies such as Unilever, OLAPLEX, Air Transat, and Mars Inc to maximize the ROI of their customer interactions. Potential Impact: • 1,000+ hours saved per year from previous manual tagging & reporting • 10%+ increase in conversion from website changes • 15% reduction in customer messages from identified self-service opportunities
Pricing Details
You can use this limited solution for free, but must pay to increase usage, users, or features.
Search, Trending topics, and Customer metrics are only accessible to Standard plan users. Enterprise plan users also get these features, plus data warehouse export.
The free Starter plan covers 1000 tickets per month. The Standard plan ($900/mo) will tag up to 40k tickets per month. For customers who need to tag 40k+ tickets per month, our Enterprise plan is available with custom pricing. Contact us for more info.
Standard
$900 USD/40000/month