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Minerva CQ Agent Assist For Salesforce | Workflows, Agent Experience, CSAT, NPS

By Minerva CQ

People + AI = Better Outcomes

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Starting at $10 USD/user/month

Pricing Details

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Industries: Communications
Energy
Healthcare & Life Sciences

Business Need: Customer Service
Agent Productivity
Field Service

Requires: Sales Cloud
Service Cloud

Compatible With: Service Cloud

More Details

Unlock the benefits of AI-driven, next gen agent assist capabilities powered by adaptive workflows with the Minera CQ Agent Assist Adapter for Salesforce - a pre-built integration that will help you optimize your existing Salesforce processes and vision.

Minerva CQ: How It Works

Compatibility

Requires This solution requires these products in order to work. Before you implement the solution, check that you have these products.: Sales Cloud
Service Cloud

Compatible With This solution is tested to work with and extends the value of these products, but doesn't require them.: Service Cloud

Salesforce Editions: Professional
Enterprise
Unlimited
Developer

App Details

Version: Minerva CQ Agent Assist/Spring 2023 1.3.0
Listed On: 08/14/2023
Latest Release: 08/14/2023

Supported Features No Limits This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help Lightning Ready Optimized for Salesforce orgs that use Lightning Ready. Managed Package This product is installed in your Salesforce org as a managed package and receives automatic upgrades. Lightning App Builder Ready to use in the Salesforce Lightning App Builder.: No Limits
Lightning Ready
Managed Package
Lightning App Builder

Package Contents If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help: Custom Objects: 1
Custom Tabs: 0
Custom Apps: 1

Lightning Components: Global: 1
App Builder: 0
Community Builder: 0

Languages: English
Italian
Spanish

Security

Learn more about the Security Requirements for AppExchange Partners and Solutions.

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.

Last Reviewed Version

1.1.0

Last Reviewed Date

05/14/2023

Additional Details

Unlock the benefits of real-time agent guidance with the Minerva CQ adapter for Salesforce. Minerva CQ provides a full set of agent assist capabilities. Here's how it works. 1. Before the call/chat – contextual customer journey data is provided to the agent 2. When customer states his/her issue – optimal workflow automatically surfaces to resolve the issue 3. During the conversation – workflow adapts, in real-time, to what’s being said in the conversation, automatically grabbing data from different systems, capturing information to complete fields, and shaving off unnecessary steps. 4. Enriching the conversation – agents are coached with dialogue suggestions, behavioral cues, and knowledge surfacing (answers, articles, forms, videos, etc ) throughout the call/chat 5. After the call/chat – Auto summary instantly provides passive CSAT & NPS scores, sentiment progression, call/chat drivers, and topics /decisions for 100% of interactions. Information then imports into the CRM or system of record.

Need help?

Minerva CQ

Sunnyvale, CA, US

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